Return Policy
More Polish Pottery, LLC is passionate about providing polish pottery that is high in quality by only offering Quality 1 pieces that are inspected as we put them out for purchase. We want you to be satisfied with every purchase, as we have enjoyed polish pottery for over 15 years in our household.
Each piece is handcrafted and every piece is unique. Consistency in pattern and coloring may vary. More Polish Pottery, LLC only warrants the functionality of the pottery.
Orders purchased at our Big Rock Location or Event:
If you purchase a piece at our Big Rock shop or visited our booth at a craft show or event (More Polish Pottery), we ask each customer to inspect pieces upon purchase for any quality defects. Once the product leaves More Polish Pottery, we are not responsible for any damage to the piece to include chipping and/or breakage after purchase. If someone visits and picks up a purchase on your behalf, we will ask them to inspect the pieces prior to departing and are not responsible once the pieces have left our premise.
Pottery Given as a Gift:
Our exchange or return policy is 30 days from purchase. If the polish pottery was given as a gift, we offer exchanges (no returns) for a similar or like item in perhaps a different pattern or shape with gift receipt. We do our best to offer many options for these situations.
Holiday Shopping 2015 Return/Exchange Policy:
Holiday 2016 gifts purchased after October 15 can be exchanged through January 15, 2017 with gift receipt. This is best done by calling or visiting us at our location during regular business hours. All original stickers must still be on the pottery and in as purchased condition. In addition, the pottery must be in Quality 1 condition.
Orders that are Shipped:
For orders placed on-line or through an over the phone order that is shipped, we do our best to help make sure your polish pottery arrives safely using both bubble wrap and packing peanuts in packing. If you purchased on our website and a product arrives damaged, we ask to be contacted within 7 business days from receipt of your order. Insurance on shipments is made on all shipments. Please keep your original packing material and product until the claim has been resolved. We will offer a replacement, if available, or offer a refund. Sometimes an exact replacement is not available due to the individuality of each polish pottery piece. We will ship within 48 hours (or notify you otherwise) of being contacted if the exact piece can be replaced or offer alternative options.
If you decide that the item does not meet your expectations, please call us within 20 days of receiving the package. Return shipping is responsible of the customer. In addition, there is a 10% restocking fee. Insurance must be made on package; as shipper is responsible for filing claim in case of damage.
For All Exchanges and Returns with Original Receipt:
We only exchange or return Quality 1, original condition Polish pottery that is free from any material defect with original stickers on the item.
All exchanges and returns must be made within 30 days of purchase whether at our Big Rock location, event, or on-line. You may contact us during our business hours, set up an appointment, or call us to have it shipped to your location.
For exchanged products that are shipped, the purchaser is responsible for shipping the prodcut back to More Polish Pottery. Once received, there is an additional shipping charge for exchanged pieces that the customer will be responsible for paying before shipped.
We truly believe in the durability of polish pottery and have enjoyed our original pieces for 15 years. Many of these pieces (mugs, plates, bowls, and bakers) are used on a daily basis with our children without any issue of chipping. As a family business we cannot offer an unconditional return policy as accidents can happen that are beyond our responsibility. However, with careful usage, polish pottery can be used for many years to come.
Mailing Address: PO BOX 98, Big Rock, IL 60511
Phone: 630-605-2371
You may also contact us below.
Each piece is handcrafted and every piece is unique. Consistency in pattern and coloring may vary. More Polish Pottery, LLC only warrants the functionality of the pottery.
Orders purchased at our Big Rock Location or Event:
If you purchase a piece at our Big Rock shop or visited our booth at a craft show or event (More Polish Pottery), we ask each customer to inspect pieces upon purchase for any quality defects. Once the product leaves More Polish Pottery, we are not responsible for any damage to the piece to include chipping and/or breakage after purchase. If someone visits and picks up a purchase on your behalf, we will ask them to inspect the pieces prior to departing and are not responsible once the pieces have left our premise.
Pottery Given as a Gift:
Our exchange or return policy is 30 days from purchase. If the polish pottery was given as a gift, we offer exchanges (no returns) for a similar or like item in perhaps a different pattern or shape with gift receipt. We do our best to offer many options for these situations.
Holiday Shopping 2015 Return/Exchange Policy:
Holiday 2016 gifts purchased after October 15 can be exchanged through January 15, 2017 with gift receipt. This is best done by calling or visiting us at our location during regular business hours. All original stickers must still be on the pottery and in as purchased condition. In addition, the pottery must be in Quality 1 condition.
Orders that are Shipped:
For orders placed on-line or through an over the phone order that is shipped, we do our best to help make sure your polish pottery arrives safely using both bubble wrap and packing peanuts in packing. If you purchased on our website and a product arrives damaged, we ask to be contacted within 7 business days from receipt of your order. Insurance on shipments is made on all shipments. Please keep your original packing material and product until the claim has been resolved. We will offer a replacement, if available, or offer a refund. Sometimes an exact replacement is not available due to the individuality of each polish pottery piece. We will ship within 48 hours (or notify you otherwise) of being contacted if the exact piece can be replaced or offer alternative options.
If you decide that the item does not meet your expectations, please call us within 20 days of receiving the package. Return shipping is responsible of the customer. In addition, there is a 10% restocking fee. Insurance must be made on package; as shipper is responsible for filing claim in case of damage.
For All Exchanges and Returns with Original Receipt:
We only exchange or return Quality 1, original condition Polish pottery that is free from any material defect with original stickers on the item.
All exchanges and returns must be made within 30 days of purchase whether at our Big Rock location, event, or on-line. You may contact us during our business hours, set up an appointment, or call us to have it shipped to your location.
For exchanged products that are shipped, the purchaser is responsible for shipping the prodcut back to More Polish Pottery. Once received, there is an additional shipping charge for exchanged pieces that the customer will be responsible for paying before shipped.
We truly believe in the durability of polish pottery and have enjoyed our original pieces for 15 years. Many of these pieces (mugs, plates, bowls, and bakers) are used on a daily basis with our children without any issue of chipping. As a family business we cannot offer an unconditional return policy as accidents can happen that are beyond our responsibility. However, with careful usage, polish pottery can be used for many years to come.
Mailing Address: PO BOX 98, Big Rock, IL 60511
Phone: 630-605-2371
You may also contact us below.
